Returns and Refunds Policy

Last updated: October 24, 2026

1. Return Eligibility

At VYRO JEWELS, we want you to feel confident when shopping with us.

You may request a return within 14 days of receiving your order, subject to the conditions below and any mandatory consumer rights applicable in your country.

For change-of-mind returns, eligible items should be unworn, unused, and returned with their original packaging and accessories where reasonably possible.

You may be responsible for any diminished value resulting from handling the item beyond what is necessary to inspect it.

Exceptions may apply to certain products under applicable law.

2. Return Shipping Costs

For eligible change-of-mind returns, customers are responsible for direct return shipping costs where permitted by applicable law and where this responsibility was disclosed before purchase.

We do not apply a blanket restocking fee.

If an item arrives defective, damaged, incorrect, or not as described, please contact us. We will review the issue and provide an appropriate remedy in accordance with applicable law.

3. How to Request a Return

Before sending an item back, please contact us at vyrojewels@gmail.com.

Include your order number and a brief explanation of your request. For damaged or incorrect items, please include photos where possible.

If your return is approved, we will provide the applicable return instructions and destination address.

Please do not send products to an address that has not been confirmed by our team.

4. Order Cancellations

You may request cancellation within 15 minutes of placing your order, provided fulfillment has not started.

This cancellation window does not limit any statutory cancellation, withdrawal, or refund rights that may apply under the laws of your country.

Contact us as soon as possible if you wish to cancel an order.

5. Damaged, Defective, or Incorrect Items

Please inspect your order after delivery and contact us as soon as reasonably possible if an item arrives damaged, defective, incorrect, or not as described.

We will assess the issue and arrange an appropriate solution, which may include a repair, replacement, refund, or another remedy required by applicable law.

Nothing in this policy excludes or limits any mandatory consumer rights.

6. Exchanges

Contact us before returning an item to ask whether an exchange is available.

Exchange availability depends on product availability and applicable consumer protection requirements.

7. Refunds

After we receive and inspect an approved return, we will notify you of the outcome.

Approved refunds will be issued to the original payment method unless otherwise required or permitted by applicable law.

Processing times may vary depending on your bank or payment provider. Any applicable statutory refund deadlines will be respected.

8. International Orders and Consumer Rights

VYRO JEWELS welcomes customers from different countries.

Return rights, withdrawal periods, shipping costs, and remedies may vary depending on your country of residence.

Nothing in this policy is intended to waive, exclude, or reduce consumer rights that cannot legally be waived.

Where mandatory local consumer protection laws provide greater rights than this policy, those laws will apply.

9. Contact Us

For return requests, cancellations, exchanges, damaged items, or refund inquiries, please contact us:

Email: vyrojewels@gmail.com

Please include your order number so we can assist you.