Last updated: October 24, 2026

At VYRO JEWELS, we aim to deliver your favorite jewelry pieces safely and efficiently. Please review our shipping policy before placing your order.

1. Order Processing Time

Please allow approximately 3–7 business days for order processing and preparation before dispatch.

Processing times may vary depending on product availability, order volume, holidays, and other circumstances.

Business days exclude weekends and public holidays.

2. Shipping Times

Our estimated international shipping time is approximately 20–35 business days after dispatch, depending on your destination and shipping method.

Please note that these are estimates, not guaranteed delivery dates. Total delivery time includes the processing period and the shipping period.

Delivery times may vary due to customs clearance, public holidays, weather conditions, carrier disruptions, or other circumstances beyond our reasonable control.

Available shipping options and any applicable shipping fees will be displayed at checkout where available.

3. Order Tracking

When tracking information is available, we will send your shipping confirmation and tracking details to the email address provided at checkout.

Please allow time for tracking information to become active after dispatch.

Tracking updates may be delayed while your package is in transit or undergoing customs processing.

4. Incorrect Shipping Address

Please check your shipping address carefully before completing your purchase.

If you entered an incorrect address, contact us immediately at vyrojewels@gmail.com with your order number and the correct shipping details.

We will do our best to update the address if your order has not yet been processed or dispatched. Address changes cannot be guaranteed once fulfillment or shipping has started.

VYRO JEWELS cannot guarantee delivery to an address entered incorrectly by the customer. Any resolution will be handled in accordance with applicable law and the circumstances of the order.

5. Customs Duties and Import Taxes

International orders may be subject to customs duties, import taxes, or other charges depending on the destination country.

Where applicable charges are not collected at checkout, they may be assessed by local authorities and payable by the recipient, subject to applicable law and the information provided before purchase.

Customs processing may also affect delivery times.

6. Delayed or Missing Packages

If your order has not arrived within the estimated delivery timeframe, please contact us at vyrojewels@gmail.com with your order number and tracking information.

We will review the available tracking details and work with the relevant shipping provider to help resolve the issue.

Delivery delays may occur due to customs procedures, carrier disruptions, severe weather, holidays, or other unexpected events.

Nothing in this policy limits any rights or remedies you may have under applicable consumer protection laws, including rights relating to goods that are not delivered as required.

7. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or different from what you ordered, please contact us at vyrojewels@gmail.com.

Please include:

• Your order number.

• Clear photographs of the item and any visible damage, where possible.

• A short description of the problem.

We will review your request and work with you to arrange an appropriate solution, such as a replacement or refund, in accordance with applicable law and our Returns and Refunds Policy.

8. Order Cancellations

If you need to cancel your order, contact us as soon as possible at vyrojewels@gmail.com with the subject line CANCEL.

Cancellation requests are subject to our order cancellation terms and whether fulfillment has started. Any mandatory cancellation or withdrawal rights under applicable law remain unaffected.

Please refer to our Returns and Refunds Policy for further information.

9. Contact Us

If you have any questions about shipping, delivery, tracking, or your order, please contact:

VYRO JEWELS Customer Support

Email: vyrojewels@gmail.com

We aim to respond to customer inquiries within 24 hours, although response times may vary.